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NCC CEO Maida tasks staff on improved customer service, accountability
13+ hour, 15+ min ago (291+ words) The Executive Vice Chairman of the Nigerian Communications Commission (NCC), Dr Aminu Maida, has urged staff of the Commission to improve customer service, demonstrate accountability and respond promptly to stakeholders’ concerns. Maida gave the charge in Abuja on Tuesday, October…...
Customer Service Week: Going the extra mile for more than 317 million customers |
11+ hour, 47+ min ago (516+ words) Learn more about MTN. As Customer Service Week draws to a close, its theme, “The Extra Mile”, captures the effort behind MTN’s ambition to make everyday services effortless. Serving more than 317 million customers across 19 markets means understanding the value of…...
Telcos must capture more value from AI, digital services, Globe CEO
1+ day, 21+ hour ago (870+ words) Telecom operators need to find new ways to monetise rising data consumption as the economics of basic connectivity come under increasing pressure, with the industry needing to capture more of the value created by digital services, artificial intelligence and connected…...
The Architect Behind the Customer Conversation
4+ day, 11+ hour ago (726+ words) A customer calls a bank about a payment. Another calls a hospital to schedule care. Someone else needs help after an online purchase. Each expects a straightforward conversation, but getting that conversation to the right place can require telephony, call…...
Where AI Matters: ASO Strategies for 2026
1+ week, 3+ day ago (306+ words) This video was recorded at Business of Apps NYC. Get tickets for the next event here: https://www.businessofapps.com/event/nyc/ AI is changing how people discover apps, both inside and outside the app stores. But the fundamentals of App Store Optimization haven’t gone…...
What My Spam Classifier Couldn't See: A Beginner's Guide to Word Embeddings
1+ week, 2+ day ago (928+ words) In my first NLP project, I built an SMS spam classifier. I cleaned the text, turned each message into numbers with TF-IDF, compared three models, and the best one, a Linear SVM, caught 93% of spam on messages it had never…...
The 5 stages of surviving customer service purgatory - AOL
2+ week, 2+ day ago (1114+ words) There are few things in life that unite women across all backgrounds, cultures, and tax brackets quite like the soul-crushing experience of trying to contact customer service—especially now that the first person you reach is often not a person…...
The Elusive "Unlimited Monthly Subscription": Why AI Is Destined to Become the Next Dial-Up Internet
2+ week, 3+ day ago (1335+ words) "High cost" is only the superficial phenomenon, and it is time to reflect on the current AI business model. Chen Danian is the founder of Shanda Networks and LianShang Networks. He started his business at the age of 20, and is…...
Bread Loaf analysis: Klaviyo’s Composer AI signals shift from email and SMS platform to intelligent B2C CRM
3+ week, 3+ day ago (124+ words) lincolnjournal.com Javascript is required for you to be able to read premium content. Please enable it in your browser settings. Sorry, an error occurred. Account processing issue - the email address may already exist Must be at least 8 characters, not…...
Getting Your Brand Into the AI Answers Your Customers Read
4+ week, 1+ day ago (1099+ words) Search is changing in a way that goes beyond the familiar shift from desktop to mobile. People are no longer relying exclusively on a list of blue links to find information. They are asking ChatGPT, Google’s AI features, Microsoft Copilot…...