Applied GenAI

2+ day, 19+ hour ago   (1099+ words) Search is changing in a way that goes beyond the familiar shift from desktop to mobile. People are no longer relying exclusively on a list of blue links to find information. They are asking ChatGPT, Google’s AI features, Microsoft Copilot…...

3+ day, 15+ hour ago   (168+ words) Ai+ Smartphone’s new website reflects its consumer-first approach with a cleaner, seamless experience The revamp reflects Ai+’s approach to building its ecosystem by listening to consumers and translating their feedback into tangible improvements. From discovering products and understanding their…...

1+ week, 15+ hour ago   (34+ words) KHGI Viaero Wireless - Staying personal and customer service Angie Biddlecome, territory manager with Viaero Wireless, spoke with NTV's Aaron Doudna about the personal customer service Viaero provides....

1+ week, 5+ day ago   (212+ words) For real this time, Google has released the Google Search Console generative AI performance reports and Search generative AI controls to everyone globally. This follows a slow rollout that began in the first week of June and expanded access to…...

1+ week, 5+ day ago   (173+ words) Tuesday, September 1, 2026 77° Today's Paper Several recent letters have complained about Hawaiian Telcom (“Hawaiian Telcom error leaves customer in lurch,” Star-Advertiser, July 22; “Telcom customer service department phones it in,” Aug. 11). Our experience is similar. In March, our condo lost phone service....

1+ week, 5+ day ago   (399+ words) Association for Progressive Communications Goodbye to Bertrand de La Chapelle: A creative mind behind multistakeholder cooperation At APC, we want to express our deep sorrow at the unexpected passing of Bertrand de La Chapelle on 26 August 2026. Bertrand was a reference…...

1+ week, 6+ day ago   (453+ words) As Australia’s telecom sector grows its investments in AI, customer experience is emerging as a growing priority. Harshvendra Soin, President for Asia Pacific and Japan at Tech Mahindra, outlines why the focus is on ensuring AI investments deliver improvements that…...

2+ week, 3+ day ago   (50+ words) Yahoo Navigating customer service isn't always easy, so NBC's Vicky Nguyen stops by TODAY to share how to get a real person on the phone, the best way to talk to chatbots, and tips for getting what you need....

2+ week, 3+ day ago   (189+ words) There’s a specific kind of relief that comes from calling a company and not immediately regretting it. No maze of “press 1 for billing, press 2 for — wait, was that 2 or 3?” No hold music looping into a fourth minute. Just someone picking…...

2+ week, 3+ day ago   (138+ words) Veea and Totalplay have signed a collaboration agreement that provides a framework for combining Totalplay’s fiber connectivity and managed-services operations with Veea’s cloud-managed edge platform. One Edge Platform for Managed Business Services A business can begin with secure connectivity and…...