1+ day, 11+ hour ago   (1503+ words) Written by: Matt Beucler, CEO, Plura AI The table below compares the core attributes that usually decide between VICIdial and Kixie: dialer type, hosting, CRM integration, predictive dialing, SMS, compliance tooling, and cost model. Use it as a decision matrix…...

1+ day, 11+ hour ago   (1266+ words) Written by: Matt Beucler, CEO, Plura AI Conversational AI omnichannel is the architecture that makes one continuous customer conversation possible across voice, SMS, RCS, and webchat. The AI uses NLP (Natural Language Processing) to understand what customers say, decide what…...

1+ day, 2+ hour ago   (53+ words) Plura AI Conversational AI Pricing: What It Really Costs at Scale Compare per-minute, per-resolution, and flat-fee AI pricing models. Plura AI helps contact center leaders forecast the true cost at volume. Did you enjoy this story? Check out the full…...

1+ day, 11+ hour ago   (1061+ words) Written by: Matt Beucler, CEO, Plura AI The most expensive mistake in a text-to-call stack is treating the AI prompt as a compliance layer. A prompt is an instruction set for a language model. It lacks the ability to query…...

1+ week, 3+ day ago   (645+ words) Written by: Matt Beucler, CEO, Plura AI Franchises average a 67% missed call rate during peak hours.3 Across a multi-location network, that missed-call rate creates a structural revenue leak. A fast text response keeps the lead engaged while intent is still…...