Website profile

@Cxtodaynews

cxtoday.com @cxtodaynews
All articles Clear site filter

CX Today is the leading news publication for Customer Experience technology news. CX news, Contact Centre news, CRM, automation, AI, self service, home working,

  • 41articles · 30d
  • 2+ day agolatest article
  • Aug 14, 2026earliest in window
  • 98%with images
  • 355avg words
articles per day
Covers
People
Places
Organizations
Categories
  • Finance & Business 27
  • Science & Technology 25
  • Business & Industrial 24
  • Economy, Business & Finance 15
  • Software 13
  • News 8
  • Computers & Electronics 3
  • Shopping 3
Site tags
Bylines

Please confirm you are human

This browser or connection looks automated. Press and continuously hold the control for 3 seconds to enable Google-hosted web results and, when separately allowed, AI-assisted answers.

A successful check enables 100 search requests. Interactive access does not authorize scraping, systematic collection, or reuse of search output.

Hold with a pointer, or hold Space or Enter.

News

CX Today
cxtoday.com > customer-engagement-journey-orchestration > customer-service-technology-failures-amazon-drone

When Customer Service Doesn’t Go Swimmingly: Amazon’s Drone Delivery Blunder

3+ week, 2+ day ago   (856+ words) Home → Customer Engagement & Journey Orchestration A funny mishap or a customer service reputation killer? Amazon’s latest delivery innovation has made a splash. Unfortunately, it was in a customer’s swimming pool. A Texas woman, Lindsey Austen, was waiting excitedly for her…...